Bought a faulty car?
Get your money back.
We give you the letters, timelines, and documentation to sort things out — quickly and fairly, for everyone involved.
The usual routes people take for a refund
Under the Consumer Rights Act 2015, you can reject a faulty car and get your money back. But most people don't know this — and when they find out, these are the options they usually hear about.
Claims company
They take 25-35% + VAT of your refund.
Hire a solicitor
£500-2,000+ in fees. Not always necessary.
Free template
Often missing key legal phrases that dealers look for.
Do nothing
Many don't pursue valid claims — and dealers know it.
How it works
FaultyCar gives you professionally-worded letters and step-by-step guidance to reject your car yourself.
Check your eligibility
Answer a few questions to confirm you have a valid case. Takes 2 minutes. Completely free.
Build your case
We guide you through evidence gathering and generate legally-worded letters with your details.
Get your refund
Download your letter, send it to the dealer, and track their response. If they push back, we have escalation letters ready.
What you get
Everything you need to reject your faulty car and get your money back.
All the letters you need
Rejection letter, chase letter, finance company claim, and Trading Standards complaint — all auto-filled with your details.
Deadline tracking
See exactly how many days you have left to reject, and get email reminders before your window closes.
Response tracking
Track when you sent your letter and know exactly when to follow up if the dealer doesn't respond.
Dealer excuse responses
Common excuses dealers use to avoid refunds — and exactly how to counter each one.
Evidence uploads
Store photos, videos, and documents for your case — all in one place, ready if you need to escalate.
Escalation options
If the dealer won't budge, we provide letters for Trading Standards and guidance on taking it further.
Simple pricing
Keep 100% of your refund. One payment, no percentage fees — unlike claims companies who take 25-35% of what you're owed.
- Based on UK consumer law
- Data encrypted
- Secure Stripe payments
Full Access
unlimited casesEverything you need to reject your faulty car and get your money back.
- All letter templates
- Deadline tracking with reminders
- Evidence storage
- Escalation letters
- Case history always accessible
£69for 12 months
Check my eligibility — FreeCommon questions
Everything you need to know about rejecting a faulty car.
Under the Consumer Rights Act 2015, you have 30 days from purchase to reject a faulty car for a full refund. After 30 days but within 6 months, you must give the dealer one chance to repair — if that fails, you can reject. After 6 months, you can still claim for up to 6 years, but you'll need to prove the fault was present at purchase.
Yes. Within 6 months, the burden of proof is on the dealer to show the fault wasn't there at purchase. You must allow one repair attempt, but if that fails or the dealer refuses, you can reject. After 6 months, you'll need evidence like an independent inspection, but claims are possible up to 6 years from purchase.
A fault is anything that makes the car not of satisfactory quality, not fit for purpose, or not as described. This includes mechanical issues, electrical problems, safety defects, mileage discrepancies, undisclosed accident damage, or missing features that were advertised. The car must be fit for purpose at the time of purchase.
Yes, and you have extra protection. Under Section 75 of the Consumer Credit Act, the finance company is jointly liable with the dealer for faulty goods. You can claim against either or both. We provide specific letters for finance companies, and you can escalate to the Financial Ombudsman Service if they don't cooperate.
Private sales have fewer protections — the Consumer Rights Act only applies to traders. However, the car must still match its description. If the seller lied about the condition, mileage, or history, you may have a claim for misrepresentation. Our toolkit focuses on dealer purchases where your rights are strongest.
Many dealers push back initially — it's common. Stand firm and put everything in writing. We provide chase letters, responses to common dealer excuses, and escalation letters for Trading Standards. If the dealer continues to refuse, you can escalate to the Financial Ombudsman (for financed cars) or small claims court.
For most cases, no. The Consumer Rights Act 2015 gives you clear statutory rights that don't require legal representation. Our letters cite the relevant law and are designed for you to use directly. If your case becomes complex (e.g. court proceedings), you may want legal advice — but most dealers settle before that point.
Keep everything: photos and videos of the fault, the sales invoice, any adverts or descriptions, MOT history, service records, communications with the dealer, and diagnostic reports. Within 6 months, you don't need to prove the fault existed at purchase — the law assumes it did. Our platform stores all your evidence in one place.
Ready to get your money back?
Check your eligibility in 2 minutes. No credit card required.
Check my eligibility — FreeBased on the Consumer Rights Act 2015